Shipping Policy

We want to make sure your Drexello order reaches you as smoothly as possible. Please read below for details on processing times, shipping, and delivery.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During periods of high demand (such as sales or promotions), processing times may be slightly longer — we appreciate your patience.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times are as follows:

Destination	Estimated Delivery Time
Canada	7–15 business days
United States	8–16 business days
United Kingdom	9–18 business days

Please note these are estimates and not guarantees. Actual delivery times can vary due to factors such as customs processing, local carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your cart. Any applicable shipping fees or free shipping promotions will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey. Please allow 24–48 hours after receiving your tracking number for tracking information to update, as it can take some time for carriers to scan the package into their system.

5. Customs, Duties, and Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before placing an order.

6. Delayed or Lost Packages

If your order is significantly delayed beyond the estimated delivery window, or if your tracking shows no movement for an extended period, please contact us at support.drexello@gmail.com with your order number so we can look into it and assist you.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout, as we are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at support.drexello@gmail.com and we will do our best to update it before the order ships.

8. Multiple Items in One Order

If your order contains multiple items, they may be shipped separately and arrive at different times, depending on item availability and shipping origin. This is normal and does not indicate an issue with your order.