Privacy Policy

At Drexello, accessible through our website, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data when you visit or shop with us.

1. Information We Collect

When you browse our website or place an order, we may collect the following types of information:

Contact information — name, email address, phone number, shipping and billing address
Order information — items purchased, payment details (processed securely through our payment partners; we do not store your full card information), order history
Device and usage information — IP address, browser type, device type, pages viewed, time spent on pages, and referring website, collected automatically through cookies and similar technologies
Communications — any information you share with us when you contact our support team

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Communicate with you about your order, account, or customer service requests
Send promotional emails, discounts, or updates about new products (only if you have opted in — you can unsubscribe at any time)
Improve our website, products, and overall shopping experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart contents, analyze site traffic, and personalize content and ads. You can choose to disable cookies through your browser settings, though this may affect certain features of the site, such as your cart or checkout process.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

Suppliers and fulfillment partners — to process and ship your order to you
Payment processors — to securely complete your transaction
Marketing and analytics providers — to help us understand website performance and run advertising campaigns
Legal authorities — if required by law, or to protect our rights, property, or safety, or that of our customers

All third parties we work with are required to handle your data securely and only use it for the purposes we've specified.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for order fulfillment, customer support, legal compliance, and fraud prevention. Once no longer needed, your data is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at support.drexello@gmail.com.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.